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Our Store Policies

Because We Care

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.

Beauty Products

Shipping Policy

What You Need to Know

Shipping Policy

 

Thank you for choosing Ballygarvan Soap & Candles Limited! We aim to ensure your products are delivered efficiently and securely. Below are our shipping methods, international shipping information, restrictions, handling times, and additional details. All quotes and prices are as available at 01/01/2024.

 

1. Methods of Shipping and Prices

 

For shipments within the Republic of Ireland, we offer several options through An Post:

 

Standard Post (No tracking)

  - Up to 100g: €3.80

  - Up to 250g: €4.80

  - Up to 500g: €6.20

  - Up to 2kg: €9.00

  - Delivery: Next working day

 

Registered Post (Tracking, Secure delivery, Signature & Proof of Delivery, Insurance)

  - Up to 100g: €9.20

  - Up to 250g: €9.30

  - Up to 500g: €9.40

  - Up to 2kg: €13.00

  - Delivery: Next working day

 

Express Post (Tracking)

  - Up to 100g: €10.00

  - Up to 250g: €10.00

  - Up to 500g: €10.00

  - Up to 2kg: €12.00

  - Delivery: Next working day

 

Express Post with Signature (Tracking, Signature & Proof of Delivery, Insurance)

  - Up to 100g: €12.00

  - Up to 250g: €12.00

  - Up to 500g: €12.00

  - Up to 2kg: €14.00

  - Delivery: Next working day

 

Please note, shipping costs are based on packet weight and the destination within Ireland.

2. International Shipping

- We provide international shipping with varied delivery times and costs depending on the destination country.

- International shipping fees are calculated at checkout.

- Customs fees and import duties may apply and are the responsibility of the recipient.

Shipping to United Kingdom:

Up to 100g:

  - Standard Post: €7.00, 2-3 working days

  - Registered Post: €12.00, 3-5 working days (tracking, insurance)

  - Express Post: €13.50, 2 working days (tracking, fastest delivery, delivery confirmation)

 

Up to 250g:

  - Standard Post: €8.00, 2-3 working days

  - Registered Post: €13.00, 3-5 working days (tracking, insurance)

  - Express Post: €14.50, 2 working days (tracking, fastest delivery, delivery confirmation)

 

Up to 500g:

  - Standard Post: €9.00, 2-3 working days

  - Registered Post: €14.00, 3-5 working days (tracking, insurance)

  - Express Post: €15.50, 2 working days (tracking, fastest delivery, delivery confirmation)

 

Up to 1kg:

  - Standard Post: €12.50, 2-3 working days

  - Registered Post: €17.50, 3-5 working days (tracking, insurance)

  - Express Post: €19.00, 2 working days (tracking, fastest delivery, delivery confirmation)

 

Up to 1.5kg:

  - Standard Post: €15.00, 2-3 working days

  - Registered Post: €20.00, 3-5 working days (tracking, insurance)

  - Express Post: €22.00, 2 working days (tracking, fastest delivery, delivery confirmation)

 

Up to 2kg:

  - Standard Post: €15.00, 2-3 working days

  - Registered Post: €20.00, 3-5 working days (tracking, insurance)

  - Express Post: €22.00, 2 working days (tracking, fastest delivery, delivery confirmation)

 

- Courier services through DHL quote available on demand.

 

Shipping to Northern Ireland:

Up to 100g:

  - Standard Post: €3.80, 1-2 working days (no tracking)

  - Registered Post: €9.20, 1-2 working days (tracking, insurance)

  - Express Post: €10.00, next working day (tracking)

 

Up to 250g:

  - Standard Post: €4.80, 1-2 working days (no tracking)

  - Registered Post: €9.30, 1-2 working days (tracking, insurance)

  - Express Post: €10.00, next working day (tracking)

 

Up to 500g:

  - Standard Post: €6.20, 1-2 working days (no tracking)

  - Registered Post: €9.40, 1-2 working days (tracking, insurance)

  - Express Post: €10.00, next working day (tracking)

 

Up to 2kg:

  - Standard Post: €9.00, 1-2 working days (no tracking)

  - Registered Post: €13.00, 1-2 working days (tracking, insurance)

  - Express Post: €12.00, next working day (tracking)

Shipping to the United States of America:

Up to 100g:

  - Standard Post: €11.00, 5-7 working days (convenient for non-urgent post)

  - Express Post: €17.00, 4-5 working days (tracking, fastest delivery, delivery confirmation)

  - Registered Post: €18.00, 6-9 working days (tracking, insurance)

Up to 250g:

  - Standard Post: €12.00, 5-7 working days (non-urgent post)

  - Express Post: €17.00, 4-5 working days (tracking, fastest delivery)

  - Registered Post: €19.00, 6-9 working days (tracking, insurance)

 

Up to 500g:

  - Standard Post: €15.00, 5-7 working days (non-urgent post)

  - Express Post: €17.00, 4-5 working days (tracking, fastest delivery)

  - Registered Post: €22.00, 6-9 working days (tracking, insurance)

 

Up to 1kg:

  - Standard Post: €21.00, 5-7 working days (non-urgent post)

  - Express Post: €23.50, 4-5 working days (tracking, fastest delivery)

  - Registered Post: €28.00, 6-9 working days (tracking, insurance)

 

Up to 1.5kg:

  - Standard Post: €27.00, 5-7 working days (non-urgent post)

  - Express Post: €29.50, 4-5 working days (tracking, fastest delivery)

  - Registered Post: €34.00, 6-9 working days (tracking, insurance)

 

Up to 2kg:

  - Standard Post: €33.00, 5-7 working days (non-urgent post)

  - Express Post: €35.50, 4-5 working days (tracking, fastest delivery)

  - Registered Post: €40.00, 6-9 working days (tracking, insurance)

 

- Courier services through DHL. Quotes available on demand.

 

- Delivery costs to other EU and non-EU countries will be provided and agreed with the customer at the time of purchase.

 

3. Shipping Restrictions

 

- We do not ship to P.O. boxes due to carrier limitations.

- Certain items may have shipping restrictions, which will be noted on the product page.

- Orders that cannot be fulfilled due to restrictions will be cancelled and refunded.

 

4. Handling Time

 

- Orders are processed within 1-2 business days.

- Orders placed on weekends or holidays are processed the next business day.

- Processing times may be longer during peak seasons.

 

5. Additional Information

 

- Tracking information will be provided for applicable shipping methods.

- We are not responsible for carrier delays or unforeseen circumstances.

- Contact our customer service for special shipping requests or assistance at cvforde@gmail.com.

Thank you for your trust in Ballygarvan Soaps & Candles. We are committed to a smooth and satisfactory shipping experience.

Contact Us

Returns

How It Works

Due to the nature of our products we do not accept returns.

Get in Touch

Warranty Disclaimer

About Our Policy

This is your Warranty Disclaimer section. It’s a great place to inform your customers about all the services that are offered once they buy one of your products. This section should include all the relevant information about the way your customers should use or manage the products they purchased on your site. The disclaimer is legally binding, so use straightforward language to gain their trust and loyalty.

Contact Us

Our Privacy Policy

Ballygarvan Soap & Candles Limited including online store Ballygarvan Crafts Privacy Policy

Ballygarvan Soap & Candles Limited is committed to protecting and respecting your privacy. We adhere to this Privacy Policy which together with any disclaimers sets out the basis on which any personal data relating to you we collect from you (or that you provide to us, or that is provided to us) by any means will be processed. Please read the following carefully to understand our use of Data. Please note that the Policy relates only to living individuals and companies in relation to Data relating directly to themselves, and not to persons in any other capacity.

 

In order to provide any service to you we maintain a database of personal data about you, our customer. We maintain that data securely and we never sell your data to a third party.

 

This notice is split under several headings. Please go to the relevant heading to get more details about that section. More detailed information is available below or on request in some instances.

 

1.     Who we are and how to contact us?

2.     What information about me do you collect and use, and where do you get my

        personal data from?

3.     Do you collect information from children ( under 16 years old individuals) ?

4.     How and why do you use my personal information?

5.     Do you share my information?

6.     Is my information sent outside the European Union?

7.     What is the legal basis for your collection and processing of my information?

8.     What are my rights, and how do I exercise them?

9.     Can I stop getting emails and other communications from you?

10.   Is my information secure?

11.   How long do you keep my information?

12.   How do I contact the Data Protection Commission?

 

1. Who we are and how to contact us?

We are Ballygarvan Soap & Candles Limited, Private Company Limited by shares (LTD) or (Ltd) 590519 and having its registered office at Woodfield, Killanully, Ballygarvan, County Cork, Eircode T12W6NN

To our knowledge, no other company is using the same trading name as Ballygarvan Soap & Candles Limited (Cork).

 

The CONTROLLER for the purposes of the General Data Protection Regulation EU2016/679, and the Data Protection Acts 1988 - 2018 is Ballygarvan Soap & Candles Limited.

 

For data protection issues, please email the Managing Director at cvf@vodaforde.com , or

Write to us at our postal address:

Woodfield, Killanully, Ballygarvan, County Cork, EirCode T12W6NN, Republic of Ireland.

You can also call us on our landline: +353 86 7844566

 

2. What information about me do you collect & use? Where do we get your personal data from?

"Personal data" is data which can identify you, either directly or indirectly, as an identified or identifiable individual.

 

When you engage with us via the website, by letter, telephone or personally, we collect personal data in accordance with the law to identify you, such as your name, address, contact details and purpose of your enquiry or concern.

 

We collect data directly from you when you:

-  become a client,

-  avail of our professional services or any services we provide,

-  enter competitions organised by us,

-  join or directly benefit from any loyalty or discount scheme in operation,

-  are subject to any incident involving the collection of personal data to investigate or handle.

- sign up to our newsletter,

- take part in any survey, contest or promotional event or special offer we provide,

We will also collect your name address, contact details, date of birth and PPS number in order to draft the Letter of Agreement when you become a client of our company. We may also require a copy of your passport, driving licence or ID in order to verify your identity for the purpose of providing you with any of our services.

 

To verify your address and residence status we may also collect additional information such as your residence address and we will require to verify this with two standard documents such as bank statement, Revenue correspondence not older than six months.

 

For details of our cookies and how to opt out of their use, please go to the COOKIES page.

 

The personal data we are required by law to collect includes the following:

Your  full name including First Name and Surname.

Home address & work address (for individuals and sole traders)

Legal address for companies and partnerships.

Email address

Home and work/office phone numbers.

Mobile number.

Financial information including bank account details, credit card details and other payment details.

Any other data or records which we require to process on your behalf, or which is necessary for us to process in order to fulfil our role in providing our services to you.

Images and video data via security cameras located on our premises as well as recordings of our zoom / online meetings with you .

PPS number, company / partnership registration number and VAT registration number.

 

We can also obtain and collect personal information that you make available on social media, such as Facebook, LinkedIn, Twitter etc.

 

Please keep in mind that if you directly disclose personal information or sensitive data through social media, this information may be collected and used by others. We have no control over such social media website, and this Privacy Policy does not apply to such data. You should consult each site's Privacy Policy for information about their data processing.

 

For full details of your rights in connection with the personal data held by us, please ask for our Data Subject Rights Policy by emailing cvf@vodaforde.com and we will help you as much as we can.

 

3. Do we offer our services directly to children (persons under 16 years old)?

The services we provide are not directed to children under the age of 16 years and we request that such individuals do not provide personal data to us. We do NOT collect any data from children and if we discover that we inadvertently have such data we will immediately delete it.

 

4. How and why do you use my personal information?

Ballygarvan Soap & Candles Limited will process your information for the purposes as set out in this Policy, in particular:

To operate our website and deliver the response or service you have requested.

To provide to you our full range of services.

Carry out any contractual obligations we have towards you.

To promote and organize our business and interests and comply with the requirement of the various professional organizations that we are member of.

To inform you of other services available from us.

To contact you directly or via surveys to conduct research about your opinion of our existing services or possible new offers that we may be considering.

To contact you on behalf of our business partners about offers or services we believe may benefit yourself or be of interest to you (we will not disclose your personal data without your prior consent).

 

In addition, we share data with trusted suppliers to assist us operate our business, provide customer support, to provide logistical services, provide computer and other services to us, to provide security services to us, to perform statistical analysis, to contact you via email or by post and to arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.

 

We will also process your data to comply with any legal obligations to which we may be subject, and to obey any Court Order.

 

5. Do you share my information?

Your data is shared as necessary within Ballygarvan Soap & Candles Limited for business purposes such as internal administration, invoicing, providing you, your organization or company with our services, and as set out below.

We do not sell, rent or otherwise share personal data with unaffiliated entities for their independent use except as expressly described in this Privacy Policy or with your prior consent.

We share data with our third-party service providers that perform services on our behalf, such as:

FCR Media web host

Vistaprint web host

Microsoft Office Outlook - Contact List

Apex Computers - IT Services provider

Lenihan Security Systems - CCTV services providers

DHL and An Post as our logistic providers.

 

We would also share information with service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction in which we are acquired by or merged with another company or association, or we sell, liquidate, or transfer all or portion of our assets.

 

All such sharing takes place only to the extent is necessary to perform the services carried out for or on our behalf, and making sure that they comply with the data protection law.

 

All such third parties are prohibited from using your personal information except to provide these services to Ballygarvan Soap & Candles Limited and they are required to maintain the confidentiality of your information.

 

Ballygarvan Soap & Candles Limited will otherwise disclose your personal information, without notice to you, only if required to do so by law or in the good faith belief that such action is necessary to:

(a) conform the edict of the law or comply with the legal process served on Ballygarvan Soap & Candles Limited or the website;

(b) protect and defend the rights or property of Ballygarvan Soap & Candles Limited and its staff; and,

(c) act under exigent circumstances to protect the personal safety of staff or users of the services or facilities of Ballygarvan Soap & Candles Limited or the public.

6. Is my information sent outside the European Union?

The personal data that we collect from you may be transferred to and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for one of our suppliers, in which case the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place as set out in the GDPR.

These safeguards are set out below.

At the time this Policy was drafted we are not aware of any known transfer of personal data outside the EU.

7. What is the legal basis for you collecting and processing my information?

Irish and EU law sets out the ground upon which data controllers such as Ballygarvan Soap & Candles Limited can rely on to lawfully process personal data.

 

We rely on the following grounds:

Where you have given us consent to the processing of your personal data for a specific purpose, for example for tax purposes or compliance with the Company Acts;

 

The processing is necessary for Ballygarvan Soap & Candles Limited to fulfil our contract with you.

 

The processing is necessary for compliance with a legal obligation, for example to comply with Revenue requirements.

 

The processing is necessary in order to protect the vital interest of a staff member or another person, for example, an attendee at a training course in a medical emergency.

 

The processing is necessary for the purpose of the legitimate interests pursued by Ballygarvan Soap & Candles Limited or by a third party, except where such interests are overridden by the interest or fundamental rights and freedoms of the data subject, (especially a child). Some marketing might take place under this heading, but never to children.

 

In relation to personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of generic data, bio-metric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation only, the processing is carried out in the course of its legitimate activities with appropriate safeguards by aim and on condition that the processing relates solely to the members or to former members of the body or to persons who have regular contact with it in connection with its purposes and that the personal data are not disclosed outside that body without the consent of the data subjects:

 

The processing is necessary for the establishment, exercise or defence of legal claims;

 

The processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contact with a health professional when those data are processed by or under the responsibility of a professional subject to the obligation of professional secrecy under Union or Member State law or rules established by national competent bodies;

 

The processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health or ensuring high standards of quality and safety or health care and of medicinal product or medical devised, on the basis of Union or Member State law which provides for suitable and specific measures to safeguard the rights and freedoms of the data subject, in particular professional; and

 

The processing is necessary for achieving purposes in the scientific or historical research purposes or statistical purposes based on Union or Member State law.

8. What are my rights, and how do I exercise them?

 

Below we outline the rights you have in relation to the data we hold about you. If you would like to exercise any of these rights please ask for our SUBJECTS' RIGHTS POLICY and FORMS by emailing cvf@vodaforde.com which will help you to exercise any of the rights outlined here:

 

ACCESS - you have the right to find out what data we hold about you, and to get a copy of the data;

 

RESTRICTION of PROCESSING - you have the right to ask us not to process some data, or not process in a particular way, in certain circumstances.

 

RIGHT to DATA PORTABILITY - if we are processing by automated means your personal information that you gave us, on the basis of your consent or on the basis that it is necessary for the performance of a contract with us, you may ask us to provide the personal information to you in a machine-readable format.

 

RIGHT of RECTIFICATION - if you believe that data, we hold about you is inaccurate then you have the right to ask us to change and or correct it;

 

RIGHT of ERASURE - in certain circumstances, you have the right to ask us to erase the information we hold about you. This is not an unlimited right, and we can discuss the issue with you if required;

 

COMPLAINT - you have the right to complain to the Data Protection Commission if you feel that we are in breach of any of your rights. We would ask that you contact us first by email cvf@vodaforde.com, to enable us to try to deal with the matter to your satisfaction.

 

DATA PROTECTION COMMISSION

Dublin Office

21 Fitzwilliam Square

Canal House

Dublin 2

D02 RD28

Phone:  +353 57 868 4800  or +353 761 104 800

LoCall 1 890 25 22 31

Fax +353 57 868 4757

Email: info@dataprotection.ie

 

Portarlington Office

Station Road

Portarlington

R32 AP23

 

9. Can I stop getting emails, text messages and other communications from you?

Yes!

If you no longer wish us to contact you in a particular way, e.g. no longer sent you text messages, just advise us of that and we will respect your wishes.

 

As a customer of ours it is necessary for us to contact you from time to time in connection with services, for example to ensure your data is correct, or for product information purposes.

 

MARKETING

If you no longer wish to receive marketing communications by electronic means, just use the opt-out facility in any of our communications, OR advise us in writing at: cvf@vodaforde.com

 

You may also write or telephone us at:

Ballygarvan Soap & Candles Limited (Cork)

Woodfield, Killanully, Ballygarvan, County Cork, EirCode T12W6NN

Telephone: +353 21 488 8300

 

10. Is my information secure?

Ballygarvan Soap & Candles Limited secures your personal information from unauthorized access, use or disclosure.

Ballygarvan Soap & Candles Limited secures the personal data you provide on computer serves in a controlled, secure environment, protected from unauthorized access, use or disclosure.

When personal data is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

 

Documents or copies which are held by Ballygarvan Soap & Candles Limited are always kept in secure lockable storage and access is restricted to those who require such access.

Data is retained only for as long as is necessary for the purpose for which it was obtained.

We undertake an analysis of the risks presented by our processing and use this to assess the appropriate level of security we need to put in place.

When deciding what measures to implement, we take account of the state-of-the-art systems and costs of implementation.

We have an information security policy and take steps regularly to make sure the policy is implemented.

Where necessary, we have additional policies and ensure that controls are in place to enforce them.

We make sure that we regularly review our information security policies and measures and, where necessary, improve them.

We have put in place basic technical controls such as those specified by established frameworks like Cyber Essentials.

We understand that we may also need to put other technical measures in place depending on our circumstances and the type of personal data we process.

We use encryption where it is appropriate to do so.

We understand the requirements of confidentiality, integrity and availability for the personal data we process.

We make sure that we can restore access to personal data in the event of any incidents, such as by establishing an appropriate backup process.

We conduct regular testing and reviews of our measure to ensure they remain effective, and act on the results of those tests where they highlight areas of improvement.

Where appropriate, we implement measure that adhere to an approved code of conduct or certification mechanism.

We ensure that any data processor we use also implements appropriate technical and organisational measures.

 

11. How long do you keep my information?

Ballygarvan Soap & Candles Limited will retain personal data only for as long as such retention is necessary having regard to the purpose for which we have collected it in the first place, or if is required by law.

 

Ballygarvan Soap & Candles Limited will retain customer personal data for as long as any person or firm is a customer of Ballygarvan Soap & Candles Limited.

If a person or firm ceases t be a customer of Ballygarvan Soap & Candles Limited their personal data will be retained for as long as it is necessary to process any existing orders, and for a period of seven years thereafter, or if may be required under any relevant legislation.

Certain data is required by law to be maintained for specific minimum periods and Ballygarvan Soap & Candles Limited will retain such personal data for the period demanded by each specific law.

Data relating to employees is kept for the duration of employment and specified periods thereafter in accordance with our internal Retention Policy.

If you would like further information in respect of a category of data relating to you, please contact cvf@vodaforde.com or :

Ballygarvan Soap & Candles Limited

Woodfield, Killanully, Ballygarvan, County Cork, Eircode T12W6NN, Republic of Ireland

Telephone: +353 21 4888 300

In line with this Policy and our Subjects' Rights' Policy, we aim to respond to all such request within 1 month.

12. How do I contact the Data Protection Commission?

 

You have the right to complain to the Data Protection Commission if you feel that we are in breach of any of your rights.

Full contact details are provided below.

We would ask that you contact us first at cvf@vodaforde.com or Woodfield, Killanully, Ballygarvan, County Cork, Eircode T12 W6NN, Republic of Ireland, telephone +353 21 4888 300 to enable us first to try and deal with the matter to your satisfaction. If you wish to exercise any of the rights you have in respect of your data, please ask for our Data Subjects' Rights' Policy and Forms by emailing cvf@vodaforde.com and we will help you best we can.

 

DATA PROTECTION COMMISSION

Dublin Office

21 Fitzwilliam Square

Canal House

Dublin 2

D02 RD28

Phone:  + 353 57 868 4800 or +353 761 104 800

LoCall: 1 890 25 22 31

Fax +353 57 868 4757

Email: info@dataprotection.ie

 

Portarlington Office

Station Road

Portarlington R32 AP23

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